Managed I.T. Services

We've
Been
There.

Since 2017, VSO has served some of the largest, most complex commercial and government organizations in the world.

VSO brings all that experience to bear, in one comprehensive suite of offerings, letting you focus on growing your business.

As a high-growth enterprise itself, we know what IT growing pains are like. We have developed an end-to-end Managed IT Service that can meet you where you are and get you to where you are going.

About vSQOD

Our veteran-focused mission makes the journey to visionary IT reliable, affordable, and achievable. We deliver managed IT services through our virtual Service Quality Operation Division (vSQOD) which provides a team-oriented approach of training, automation, and mentorship. Combining skilled veterans with analytics-driven tools enables VSO to offer cutting edge service capabilities. We proudly partner with DoD SkillBridge, Paralyzed Veterans of America, Disabled American Veterans, Microsoft Systems and Service Academy, and others.

Easy

Simple to engage,
aligned with your strategic goals

Full Service

Hybrid approach-Remote and
on-premises

Flexible

Infinitely scalable-Services grow
with you

Personal

Dedicated,
US based,
powered by military veterans

No I.T. Team?
No Problem.

The vSQOD acts as your back-office IT support organization, covering all aspects of the technical support you need to keep your business running smoothly.

We also provide the strategic oversight needed to tie the functional areas of IT together, such that they meet your needs as you grow.

Schedule a Call

What to expect

We walk you step by step through the process to craft a solution with everything
you need and nothing you don’t.

Initial Consultation

With a simple 1-hour call, we get familiar with your current IT landscape, identify any gaps and address your upcoming needs.

Solution Fitting

Following the consultation, we present back a current state to verify accuracy, along with a proposed ideal state to verify the fit and returns for your company now and into the future.

Preparing for Kickoff & Transition

We review, right-size and finalize the service with you, carefully mapping out all the service levels and execution plans you need to succeed.

Kickoff & Transition

To ensure a seamless transition, your VSO Account Manager leads our Managed Services team through a speedy transition so your people keep executing uninterrupted, and start enjoying the enhanced service as quickly as possible.

Strategic Collaboration

Your dedicated VSO account manager tracks and reports on all quality metrics of the service we’re providing your company, and conducts quarterly strategic briefings with you and your leadership team to present strategic service recommendations and considerations.

vSQOD Offering Details

Our services include various 24x7 solutions that can be selected a-la-carte or all together. Our flexible solutions enable the vSQOD to best suit your needs as you look for secure, US-based managed services.

Monitoring and Alerting aaS

Monitoring & Alerting can get very noisy. Our unique vSQOD battle rhythm quiets the noise and minimizes major escalations.  We provide visual insights that are most meaningful to your business, including performance dashboards and asset management and tracking. vSQOD works with our own ITOM solution, but will use your existing system if desired. Infrastructure availability All-level fault-isolation Notification & escalation plans Custom monitoring.

Identity & Access Management aaS

vSQOD manages directory service, multi-factor authentication, single sign-on, secret and token-based authentication, ensuring your services and applications are secure. Certified Information Systems Security Professional scans, reviews and recommendations are delivered as an essential part of the vSQOD mission. Infrastructure availability All-level fault-isolation Notification & escalation plans Custom monitoring

Patching aaS

Keep your systems secure and updated with our Patching aaS offering. Patching aaS includes automated patch deployments, vulnerability scanning, scheduled and zero-day operations with automated KPI reporting and validation.

Backup and Recovery aaS

Ensure the security of your data with our Backup and Recovery aaS offering. Our BC/DR offering includes backup infrastructure management, data retention and expiration management, backup integrity validation, restored data validation, and policy management.

Hybrid Cloud aaS

In today's world, the conversation around either hosting on-prem or in the cloud has led to a clear benefit of utilizing the best of both. VSO's Hybrid Systems Administration as a Service (HSaaS) provides customers with the comfort of knowing that their distributed and hybrid environments are getting the support they need. Our HSaaS offering provides a comprehensive, white-glove service, including monitoring & alerting, backup & recovery, patching and Identity & Access Management, along with supporting the connectivity of your hybrid environments.

Hear from
Our clients

"The vSQOD stepped in and quickly onboarded, remained agile to our needs and ensured the support of the Infrastructure. Not only that, but the team is also a pleasure to work with. From a leadership perspective, I sincerely appreciate your ability to be vocal and clearly communicate your approach and thought process when asked.  The input we receive is very easy to follow and clear, and that is a key skill in conversing with our clients. The vSQOD is a key asset to the success of our partnership. Thanks again for staffing solid and reliable resources.”

“I want to recognize the countless hours and effort that went into making this migration a success. The team's hard work has not gone unnoticed, and it is a testament to what we can achieve together when we develop a true partnership with our client! Thank you again for your outstanding work and dedication.”

"Thank you all for the smooth transition to managed services. My client has not complained to me once since VSO’s vSQOD has taken over. In the past, I was being questioned often about infrastructure, operations, etc. vSQOD does very well with reporting and resolving issues and ticket management."

A Nationally Recognized Mission Employing US Veterans

Meet our leadership

The Managed Services team is comprised of decades of experience across a wide array of technologies, providing our clients with best-in-class US-based IT support.

Director of Managed Services

With over 30 years of IT experience and over 15 as an architect, Thomas focuses on enhancing services for customers and helping drive future growth.

vSQOD Lead

Retired Army Sergeant, Tyrone served 21 years before joining VSO in 2019 as part of the vSQOD. Tyrone has been leading the vSQOD for the past 2 years.

Sales Lead

Joe has worked with the vSQOD for the past two years and works closely with clients to solution managed services support that meets our clients needs.

vSQOD Technical Lead

Logan joined VSO in 2021 as a network specialist and leads the vSQODs agile focused service development, ensuring robust client integrations and automations into our system.

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Level up your IT with secure US-based Managed Services.

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Contact Info:

Headquarters - VSO East Office

11220 Assett Loop Suite 101, Manassas, VA 20109

Headquarters - VSO West Office

3900 Teleport Blvd #141088, Irving, TX 75039

Phone

(888) 805-0510

Email

sales@vsqod.com