Secure

24/7

US BASED

Managed

Services

Our virtual Service Quality Operation Division (vSQOD) provides comprehensive managed services, leveraging a US-based team with decades of IT industry experience and built around US Military veterans.

vSQOD
‍From military service to managed service

Our managed services staffing approach focuses on building our US-Based team focused on hiring US Military Veterans with experience managing secure workloads. This experience gives you the assurance needed for you to focus on your mission. Our 24x7 services ensure scalability, efficiency, and security, helping you operate and optimize your IT environment with expert precision.

Replace your question marks with a clear path forward.

vSQOD

Discover how VSO’s Managed Services team caters to IT manager and business executives by providing a la carte services to either supplement your teams or comprehensive, all-in support, so that you can focus on what makes your business unique.

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What is the vSQOD?

A comprehensive managed service that helps you optimize your IT environment.
We’ll start with performance benchmarking to assess your current IT infrastructure and identify key metrics for improvement. Next, we’ll implement automated monitoring and management processes, ensuring proactive issue resolution. Our team provides continuous support to keep your operations running smoothly and securely.

Who is the vSQOD for?

IT managers, CIOs, CTOs, and business executives looking to streamline their IT operations. We specialize in providing managed services for companies in tech, finance, healthcare, and other sectors with critical IT needs. With a 100% US Based team comprised with a majority of US Military Veterans, the vSQOD specializes in supporting regulated cloud environments giving our customers the confidence they need to support their customers mission.

Why is the vSQOD needed?

Managing IT infrastructure is complex and requires specialized knowledge. Our services address the constant threat of cyber-attacks, the need for high availability, and the challenges of scaling IT operations. By automating monitoring and management, we reduce manual intervention and ensure your systems run efficiently.

A Nationally Recognized Mission Employing US Veterans

What to expect

We provide a secure, comprehensive, step-by-step approach to optimizing your IT with vSQOD Managed Services.

Initial Contact and Discovery Call

Schedule a call with the vSQOD to discuss your IT needs and challenges. Our team will evaluate your current IT infrastructure as we understand your specific requirements.

Scoping and Pricing

Following a discovery, the vSQOD team will conduct a preliminary scoping and pricing exercise to present to the customer.

Proposal and Agreement

Presentation of a customized plan and proposal based on the assessment, followed by review and finalization of the contract.

Implementation, Ongoing Support, and Maintenance

Now established as your outsourced managed service provider, our team begins setting up the necessary tools and processes for automated monitoring and management. The vSQOD provides continuous monitoring to detect and resolve issues proactively, with 24/7 support. Our team conducts regular check-ins to ensure client satisfaction and address any new challenges.

vSQOD Offering Details

Our services include various 24x7 solutions that can be selected a-la-carte or all together. Our flexible solutions enable the vSQOD to best suit your needs as you look for secure, US-based managed services.

Monitoring and Alerting aaS

Monitoring & Alerting can get very noisy. Our unique vSQOD battle rhythm quiets the noise and minimizes major escalations. We provide visual insights that are most meaningful to your business, including performance dashboards and asset management and tracking. vSQOD works with our own ITOM solution, but will use your existing system if desired. Infrastructure availability All-level fault-isolation Notification & escalation plans Custom monitoring.

Identity & Access Management aaS

vSQOD manages directory service, multi-factor authentication, single sign-on, secret and token-based authentication, ensuring your services and applications are secure. Certified Information Systems Security Professional scans, reviews and recommendations are delivered as an essential part of the vSQOD mission. Infrastructure availability All-level fault-isolation Notification & escalation plans Custom monitoring

Patching aaS

Keep your systems secure and updated with our Patching aaS offering. Patching aaS includes automated patch deployments, vulnerability scanning, scheduled and zero-day operations with automated KPI reporting and validation.

Backup and Recovery aaS

Ensure the security of your data with our Backup and Recovery aaS offering. Our BC/DR offering includes backup infrastructure management, data retention and expiration management, backup integrity validation, restored data validation, and policy management.

Hybrid Cloud aaS

In today's world, the conversation around either hosting on-prem or in the cloud has led to a clear benefit of utilizing the best of both. VSO's Hybrid Systems Administration as a Service (HSaaS) provides customers with the comfort of knowing that their distributed and hybrid environments are getting the support they need. Our HSaaS offering provides a comprehensive, white-glove service, including monitoring & alerting, backup & recovery, patching and Identity & Access Management, along with supporting the connectivity of your hybrid environments.

Meet our leadership

The vSQOD team boast's years of tested IT experience across numerous technologies from a team built largely of US Military Veterans giving our customers the best-in-class US-based support.

Thomas Walters

Director of Managed Services

With over 30 years of IT experience and over 15 as an architect, Thomas focuses on enhancing services for customers and helping drive future growth.

Tyrone Berry

vSQOD Lead

Retired Army Sergeant, Tyrone served 21 years before joining VSO in 2019 as part of the vSQOD. Tyrone has been leading the vSQOD for the past 2 years.

Joe O'Reilly

Sales Lead

Joe has worked with the vSQOD for the past two years and works closely with clients to solution managed services support that meets our clients needs.

Logan Hagerman

vSQOD Technical Lead

Logan joined VSO in 2021 as a network specialist and leads the vSQODs agile focused service development, ensuring robust client integrations and automations into our system.

Hear from our satisfied clients

"The vSQOD stepped in and quickly onboarded, remained agile to our needs and ensured the support of the Infrastructure. Not only that, but the team is also a pleasure to work with. From a leadership perspective, I sincerely appreciate your ability to be vocal and clearly communicate your approach and thought process when asked. The input we receive is very easy to follow and clear, and that is a key skill in conversing with our clients. The vSQOD is a key asset to the success of our partnership. Thanks again for staffing solid and reliable resources.”

“I want to recognize the countless hours and effort that went into making this migration a success. The team's hard work has not gone unnoticed, and it is a testament to what we can achieve together when we develop a true partnership with our client! Thank you again for your outstanding work and dedication.”

"Thank you all for the smooth transition to managed services. My client has not complained to me once since VSO’s vSQOD has taken over. In the past, I was being questioned often about infrastructure, operations, etc. vSQOD does very well with reporting and resolving issues and ticket management."

Level up your IT with secure US-based Managed Services.

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